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Terms and policies
- Services: Unfortunately, for all spa services we cannot accept any refund request, all services booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 48 Hours of booked appointment. Services cannot be refunded because of concerns or expected results. We are committed to assisting our guest with all their concerns.
- Promotional or Special Offer Items: On Sale and Special offers items and services are non-refundable; any deposit for booking services is also non-refundable. Rescheduling of appointment can only be done at least 48 hours in advance.
- Gift cards, Gift Certificates and Packages: We cannot refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.
- MEMBER CARD: The Member card cannot be used in conjunction with any other promotional discounts. Cardholders can utilize the Member card to pay for services for themselves and one friend each visit, provided they are registered on the card.
- No Show / Same day Cancellation: All no-show appointments and same day cancellations with deposit are non refundable or a reschedule is required within 48 hours
- We reserve the right to refuse service to any customer.
- If you are not satisfied with our services please let us know within 48 hours after the service. We will not be responsible for any problem after 48 hours.
